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How we send your goods:


We cannot send orders to BFPO addresses.

We cannot send orders to P.O.Box addresses

SOUTH AFRICAN orders will now only be delivered using TNT courier.

UK orders are sent using 'Royal Mail 1st class' or 'Signed For' for small, light orders or Interlink for heavier, bulky orders. Please allow approx 2-3 days for delivery after the order has been sent. Larger and more expensive overseas orders items may also be sent by TNT courier depending on which service you have chosen.

We cannot be responsible for delivery information supplied by the customer, if these details are incorrect and the items do not get delivered, we are not liable to replace those items.

Please notify us of any discrepancies or problems with your order within 28 days of your items being delivered. After this time period, we cannot rectify any discrepancies.

We aim to despatch orders as quickly as we can but we cannot guarantee same day despatch and we cannot guarantee 'next day' delivery. The mail order department operates Monday to Friday,9am-5.00pm. If Priority Despatch is chosen, this will ensure your order is processed and dispatched as a priority but not necessarily the same day. Your order will however be fast tracked.

We mainly use Royal Mail Tracked service to deliver most orders. A signature is not required.if the order is small enough it will be delivered through the letterbox. If you are not in then Royal Mail should leave you a card informing you to collect your order from your nearest Delivery Office.Please note: we have no control over how the Postal Service operates and we will not be held liable for late/delayed orders. If your order has not arrived within a reasonable timescale then do contact us. Please note:The Royal Mail does not claim that a parcel is missing until 14 working days after posting.

If you require your order status then you can email or phone us, this information is available but does not automatically get sent via email.

In the case of us sending orders using Parcelforce:.Parcelforce can deliver anytime between 9am and 5pm Monday to Friday only. Even though Parcelforce operate a "Next Day" 24 hour service and 48 hour service, this cannot be guaranteed as their operations are out of our control. Orders sent to Scotland and Northern Ireland may take 2-4 days.Bicycles and wheels are sent by INTERLINK or APC courier 24 Hour service. Bicycles can only be sent to the card holders' billing address only.

If there are any questions not answered above then do call us on 0845 475 5339 and we will do our best to answer them.

UK Trade orders


Trade orders will be delivered using the most appropriate service for weight and value and will also depend on shop status/designated delivery costs. Smaller items will be delivered by Royal Mail, however most items that exceed 1kg will be delivered by INTERLINK courier service.
All trade orders exceeding £150 will have free delivery.

 

For International and European orders the delivery options and costs at point of ordering will be applied.

Delivery updates and order status can be requested from sales@velotechservices.co.uk

 


 

 

 

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