How we send your goods:
We cannot send orders to BFPO addresses.
We cannot send orders to P.O.Box addresses
UK orders are sent using 'Royal Mail signed for' for small, light orders and Parcelforce for heavier, bulky orders. Please allow approx 2-3 days for delivery after the order has been sent. Larger and more expensive items are sent by Parcelforce 48 Hour or APC courier 24hrs depending on which Service you have chosen.
We aim to despatch orders as quickly as we can but we cannot guarantee same day despatch and we cannot guarantee 'next day' delivery.The mail order department operates Monday to Friday,9am-5.30pm.
We mainly use Royal Mail Tracked service to deliver most orders.A signature is not required.If the order is small enough it will be delivered through the letterbox.If you are not in then the Postman should leave you a card informing you to collect your order from your nearest Delivery Office.Please note: we have no control over how the Postal Service operates and we will not be held liable for late/delayed orders. If your order has not arrived within a reasonable timescale then do contact us. Please note:The Royal Mail does not claim that a parcel is missing until 14 working days after posting.
If you require your order status then you can email or phone us, this information is available but does not automatically get sent via email.
In the case of us sending orders using Parcelforce:.Parcelforce can deliver anytime between 9am and 5pm Monday to Friday only. Even though Parcelforce operate a "Next Day" 24 hour service and 48 hour service, this cannot be guaranteed as their operations are out of our control. Orders sent to Scotland and Northern Ireland may take 2-4 days.Bicycles and wheels are sent by APC courier 24 Hour service. Bicycles can only be sent to the card holders' billing address only.
If there are any questions not answered above then do call us on 0845 475 5339 and we will do our best to answer them.